Remote Deliverability & Compliance Lead

Kit(formerly ConvertKit); Stati Uniti; Remoto; USD 106.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Profit Sharing

Kit equity

401k with 5% match

Health insurance (Aetna)

Equipment allowance

Descrizione del lavoro

Kit is seeking a Deliverability and Compliance Specialist to own deliverability for creators, run the abuse desk, and make compliance calls to protect sending reputation. You will work with Deliverability, infrastructure, and support teams while handling account approvals and spam-related issues.

We are 100% remote, with team members worldwide and a need for US-friendly hours. The compensation includes Level 3 pay, equity, and extensive benefits to support a healthy remote-first culture.

Competenze

• 4+ years in email deliverability, compliance, trust and safety, or technical support.
• Experience handling escalated tickets end to end with care.
• Ability to assess abuse and make account-level decisions.
• Ability to research, summarize, and draft AI-assisted workflows.

Mansioni

• Own deliverability tickets and abuse reports from start to finish.
• Manage domain authentication and DMARC setup across creators.
• Escalate and coordinate with infrastructure and product teams.
• Develop SOPs, playbooks, and quality checks for recurring issues.
• Communicate clearly with creators and internal teams; document decisions.

Conoscenze

Email authentication

Postmaster Tools

Microsoft SNDS/JMRP

Blocklists management

Gmail/Yahoo bulk sender rules

Data fluency

Abuse handling

Process building

Clear written communication

AI-assisted workflows

Strumenti

KumoMTA

PowerMTA

Postfix

Kibana/Elasticsearch

Mode

Descrizione del lavoro

Kit is seeking a Deliverability and Compliance Specialist to own deliverability for creators, run the abuse desk, and make compliance calls to protect sending reputation. You will work with Deliverability, infrastructure, and support teams while handling account approvals and spam-related issues.

We are 100% remote, with team members worldwide and a need for US-friendly hours. The compensation includes Level 3 pay, equity, and extensive benefits to support a healthy remote-first culture.