Remote Data Operations & Production Support Analyst

Experis Technology Group

Durham (NC)

Remote

USD 96,000 - 102,000

Part time

7 days ago

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Job summary

Experis Technology Group is seeking a detail-oriented Data Operations & Production Support Analyst to support campaign operations, data quality, and issue resolution in a data-intensive environment. The role emphasizes SQL proficiency, production workflow support, and cross-functional collaboration, with a 100% remote setup and eligibility for PA/NJ/NY-based contractors.

The contractor will monitor campaigns, perform QC, handle data validation, and coordinate with data management, product

Qualifications

Experience in Data Operations, Production Support, Application Support, Campaign Operations, Analytics Operations, or similar data-intensive environment.
Strong hands-on SQL skills with the ability to query large datasets and investigate data discrepancies.
Experience supporting scheduled production workflows, batch processing, or data pipelines.
Strong troubleshooting and first-level issue analysis skills.
Experience with data validation, reconciliation, and quality-control processes.
Excellent written and verbal communication skills.
Ability to manage multiple concurrent deliverables, production incidents, and operational priorities.

Responsibilities

Monitor campaign execution and ensure processing, quality checks, and delivery activities are completed accurately.
Support campaign setup changes, data mapping, cost refreshes, reruns, and production corrections.
Review processing requirements and dependencies before campaign execution.
Monitor campaign schedules, end dates, and processing eligibility.
Coordinate validated outputs and operational handoffs to downstream teams.
Perform quality checks on campaign outputs and investigate data anomalies.
Validate processing results, record counts, trends, and data accuracy.
Support QC of portal files and monthly data extracts.
Investigate discrepancies and coordinate resolutions with relevant teams.
Maintain QC documentation and support continuous improvement of operational controls.
Serve as an onshore point of contact for production issues, failed jobs, data discrepancies, and operational questions.
Perform initial troubleshooting and determine when technical escalation is required.
Collect logs, SQL queries, screenshots, and supporting evidence for technical investigations.
Coordinate retesting and validation after production fixes.
Track incidents through resolution and communicate updates to stakeholders.
Support root‑cause analysis and recurring issue management.
Collaborate with Data Management, Product Support, Development, Data Ingestion, Client Engagement, and other technical teams.
Translate business and operational issues into clear technical support requests.
Coordinate campaign exceptions, missing inputs, mapping decisions, reruns, and redeliveries.
Communicate operational status, risks, blockers, and downstream impacts.
Participate in operational meetings, campaign reviews, and issue discussions.
Maintain operational trackers, support tickets, processing statuses, and issue documentation.
Maintain standard operating procedures and production support documentation.
Identify recurring issues and opportunities for automation and process improvement.
Support new operational controls and transition new capabilities into production support.
Follow established approval and change-control procedures.