Remote Data Entry Clerk (Help Desk Support)

Thrivas Staffing Agency; Port Saint Lucie (FL); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading staffing agency is hiring a Data Entry Clerk for a full-time permanent opportunity. Ideal candidates should possess strong typing skills and attention to detail, with opportunities for career advancement in Information Technology or Customer Service. The role includes handling customer requests and submitting them into a ticketing system, ensuring a high level of customer service.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Long term life & disability

Other incentives

Qualifications

• Comfortable working on the computer all day.
• No prior experience required, but I.T. Help Desk experience is a plus.
• Ideal for those interested in career growth in Information Technology.

Responsibilities

• Responsible for receiving and processing technical assistance requests.
• Submit requests into the company’s ticketing system for Help Desk technicians.
• Ensure exceptional customer service by updating customers on ticket outcomes.

Skills

Typing skills

Attention to detail

Job description

An established company is currently hiring a data entry clerk. The position is a full time and a permanent opportunity within the company. They will provide benefits after a 90 day probationary period. Benefits include medical, dental, vision, 401k, paid time off, long term life & disability and other incentives.

No prior experience is required, however, the ideal applicant will have previous I.T. Help Desk ticket experience or has worked online customer service for a technology company or busy online retailer. Applicants interested in this position must be comfortable working on the computer all day and have exceptional typing skills and an attention to detail. Individuals who are interested in finding a job opportunity that allows for career growth into an Information Technology or Customer Service Help Desk role are strongly encouraged to apply.

The Data Entry Clerk is responsible for receiving requests for technical assistance from customers. The data entry clerk is responsible for opening requests and submitting into the company’s ticketing system for the Help Desk technicians to review. The data entry clerk will review each open ticket to see the outcome from the help desk (did they fix the problem or does it require a coordinated call to customer, etc.) The clerk then emails responses to customers to ensure they are provided with exceptional customer service and receive the updates. You must be organized and focused on each ticket being closed out quickly.