Remote Data Analyst: Tableau & SQL for Service Insights

Brooksource; Raritan (NJ); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Brooksource is partnering with a leading multinational pharmaceutical and medical device organization to fill a Data Analyst role in a hybrid, Raritan, NJ setting. This 12-month contract focuses on analytics, reporting, and data-driven insights to improve IT service performance and customer experience.

You will build and optimize Tableau dashboards, perform SQL-based data extraction and analysis, and translate findings into executive-ready presentations for cross-functional stakeholders.

Qualifications

• Bachelor's degree in IT/CS/Data Analytics or related field.
• 1–2 years of professional experience.
• Experience with Tableau or similar data visualization tools.
• SQL experience (MS SQL, Cloudera, or equivalent).
• Experience with IT Service Management platforms (e.g., ServiceNow).
• Strong analytical and communication skills.
• Willingness to learn RPA technologies.

Responsibilities

• Extract and analyze incident, problem, and service data using SQL.
• Develop and maintain Tableau dashboards and executive reports.
• Identify operational trends and opportunities for improvement.
• Conduct root cause analysis and SLA performance reviews.
• Translate data into actionable, executive-ready insights.
• Present findings to business partners and IT teams.
• Collaborate with cross-functional teams to drive improvements.
• Respond to leadership ad hoc requests with analyses.
• Track actions and support continuous learning in analytics and RPA.

Skills

Analytical thinking

Communication skills

Problem solving

RPA curiosity

Education

Bachelor's degree in IT/CS/Data Analytics

Tools

Tableau

SQL

ServiceNow

MS SQL

Cloudera

Job description

Brooksource is partnering with a leading multinational pharmaceutical and medical device organization to fill a Data Analyst role in a hybrid, Raritan, NJ setting. This 12-month contract focuses on analytics, reporting, and data-driven insights to improve IT service performance and customer experience.

You will build and optimize Tableau dashboards, perform SQL-based data extraction and analysis, and translate findings into executive-ready presentations for cross-functional stakeholders.