Data Analyst - Tableau & SQL (Remote, 12mo Contract)

Eight Eleven Group

Raritan (NJ)

Hybrid

USD 41,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work model

Remote work option

Job summary

Eight Eleven Group is seeking a Data Analyst for a 12-month contract near Raritan, NJ. The role combines data analytics, reporting, and operational intelligence to improve service performance and customer experience.

You will develop reporting solutions with Tableau and SQL, transforming operational data into actionable recommendations for IT and business partners. If you have a Bachelor’s in IT/CS/Data Analytics and 1–2 years’ experience, strong communication, and a willingness to learn RPA,

Qualifications

Bachelor's degree in IT/CS/Data Analytics or related field.
1–2 years of professional experience.
Experience with Tableau or similar data visualization tools.
SQL experience (MS SQL, Cloudera, or equivalent).
Experience with data extraction, transformation, and analysis.
Experience with IT Service Management (ITSM) platforms such as ServiceNow.

Responsibilities

Use SQL to extract and analyze incident, problem, and service data from enterprise sources.
Develop, maintain, and enhance Tableau dashboards and executive reporting.
Analyze metrics such as SLA performance, MTTR, ticket aging to identify improvements.
Perform root cause analysis and support continuous improvement initiatives.
Translate complex data into actionable insights and executive-ready presentations.
Present findings to business partners and IT teams.