Remote CX Strategy & Operations Analyst

Doxim; California (MO); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

PTO

Referral program

Job summary

Doxim is hiring a Client Experience Strategy & Operations Analyst to shape how we measure and improve client experience. You will build CX metrics, predictive models, and executive dashboards, partnering with Sales, Marketing, and CX leadership to drive alignment and adoption.

Reporting to the SVP of Client Experience, this role blends analytics with strategic execution in a remote, international environment across North America, Europe and beyond.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 8–12 years of relevant experience in client experience operations or analytics.
• Hands-on Salesforce and Pardot, including dashboards and reporting.
• Ability to translate data into clear, actionable insights for executives.

Responsibilities

• Develop CX reporting, client health and churn models.
• Create executive-ready Salesforce dashboards and insights.
• Standardize client sentiment measurement and value realization.
• Improve operational efficiency and workflow across teams.
• Develop training, processes, and change management for adoption.
• Evaluate AI solutions for reporting and workflow automation.

Skills

Problem solving

Detail orientation

Communication

Strategic thinking

Cross-functional leadership

Fast-paced environment

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

Pardot

MS Office

Sales engagement tools

Marketing automation

Job description

Doxim is hiring a Client Experience Strategy & Operations Analyst to shape how we measure and improve client experience. You will build CX metrics, predictive models, and executive dashboards, partnering with Sales, Marketing, and CX leadership to drive alignment and adoption.

Reporting to the SVP of Client Experience, this role blends analytics with strategic execution in a remote, international environment across North America, Europe and beyond.