Remote CX Retail Specialist

Framebridge; Winchester (VA); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Parental leave

Flexible time off

Employee discounts

Job summary

Framebridge is seeking a CX Retail Agent to support customers across email, phone, chat, and SMS from a remote location. You will be the bridge between Framebridge Retail Stores, CX, and production teams, solving problems with empathy and clear communication.

You will handle order updates, status inquiries, and changes while delivering a delightful customer experience in a fast-paced production environment. Some weekends may be required.

Qualifications

• 1–2 years of experience in customer service, retail, or hospitality.
• Strong written and verbal communication with a customer-first approach.
• Comfort with browser-based tools and systems.
• Excellent time management and attention to detail.
• Ability to multitask across channels and priorities.
• Collaborative, team-oriented mindset.
• Full-time availability, including some weekends.
• Bonus: experience with design tools like Photoshop, Canva, Figma (not required).

Responsibilities

• Deliver best-in-class customer service to build brand trust and loyalty.
• Provide fast, friendly support via email, phone, chat, and SMS.
• Build strong customer relationships through active listening and clear communication.
• Handle order status questions, changes, and account updates across frames and stores.
• Navigate internal tools (CRM, order management, payment tools) with ease.
• Support a structured production environment with flexibility.
• Act as liaison between Retail Stores, CX, and production teams.

Skills

Customer service

Communication

Multitasking

Team player

Job description

Framebridge is seeking a CX Retail Agent to support customers across email, phone, chat, and SMS from a remote location. You will be the bridge between Framebridge Retail Stores, CX, and production teams, solving problems with empathy and clear communication.

You will handle order updates, status inquiries, and changes while delivering a delightful customer experience in a fast-paced production environment. Some weekends may be required.