Remote CX Retail Agent: Elevate Customer Experience

Framebridge; Sacramento (CA); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Retirement plan (401k)

Parental leave and return program

Flexible Time Off

Job summary

Framebridge is hiring a CX Retail Agent to support customers across email, phone, chat, and SMS from a remote setting. You will coordinate with Framebridge Retail Stores, CX, and production teams, solving problems to make framing easy and delightful for customers.

The role emphasizes customer-first communication, collaboration, and flexibility in a structured production environment. Full-time hours include some weekends.

Qualifications

• 1–2 years of experience in customer service, retail, or hospitality.
• Strong written and verbal communication with a customer-first approach.
• Comfort with browser-based tools and systems.
• Full-time availability, including some weekends.

Responsibilities

• Deliver best-in-class customer service that builds brand trust and loyalty.
• Provide fast, friendly support via email, phone, chat, and SMS.
• Build strong relationships through active listening and clear communication.
• Assist with order status, changes, and account updates for Framebridge stores.
• Navigate internal tools and stay adaptable within a production environment.
• Serve as liaison between stores, CX, and production teams.

Skills

Customer service

Retail

Communication

Tools

Browser-based tools

Job description

Framebridge is hiring a CX Retail Agent to support customers across email, phone, chat, and SMS from a remote setting. You will coordinate with Framebridge Retail Stores, CX, and production teams, solving problems to make framing easy and delightful for customers.

The role emphasizes customer-first communication, collaboration, and flexibility in a structured production environment. Full-time hours include some weekends.