Remote CX Retail Agent — Delightful Framing Experiences

Framebridge; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Parental leave

Time off

Employee discounts

Pet insurance

EAP

Job summary

Framebridge is seeking a CX Retail Agent to join our remote, nationwide team in the United States. You will support customers across email, phone, chat, and SMS, acting as the liaison between Framebridge Retail Stores, CX, and production teams.

This role emphasizes problem solving, clear communication, and customer-first service. You will work in a structured production environment with weekend availability, collaborating with retail staff and the broader team to ensure a seamless framing

Qualifications

• 1–2 years of experience in customer service, retail, or hospitality.
• Strong written and verbal communication skills with a customer-first approach.
• Comfort with browser-based tools and systems.
• Excellent time management and organizational skills, with strong attention to detail.

Responsibilities

• Deliver best-in-class customer service via email, phone, chat, and SMS.
• Build strong customer relationships through active listening and clear communication.
• Assist with order status, changes, and account updates, including store orders.
• Navigate internal tools confidently (CRM, order management, payment tools).
• Balance multiple priorities across customer needs, store support, and team projects.

Skills

Customer service

Communication

Time management

Teamwork

Tools

CRM systems

Order management

Job description

Framebridge is seeking a CX Retail Agent to join our remote, nationwide team in the United States. You will support customers across email, phone, chat, and SMS, acting as the liaison between Framebridge Retail Stores, CX, and production teams.

This role emphasizes problem solving, clear communication, and customer-first service. You will work in a structured production environment with weekend availability, collaborating with retail staff and the broader team to ensure a seamless framing