Remote Customer Support Specialist (P&C)

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading fintech company seeks customer support specialists to manage customer inquiries and service requests in a fast-paced environment. This role provides paid training for obtaining a P&C license and offers competitive compensation with additional benefits. Ideal candidates will be available for scheduled shifts and possess strong communication skills.

Benefits

Comprehensive medical, dental, and vision insurance

401K match

Paid training

Flexibility to work remotely

Ongoing training and mentorship

Qualifications

• Availability to work scheduled shifts, including weekends.
• Experience in customer service or related field.
• Basic understanding of insurance processes.

Responsibilities

• Respond to inbound calls from existing customers.
• Process service requests like adding/removing vehicles.
• Ensure customer satisfaction through enthusiastic support.

Skills

Strong communication

Customer service

Problem-solving

Job description

Employer Industry: Fintech

Why consider this job opportunity:
- Hourly wage up to $21.00
- Paid training for obtaining your P&C license within two weeks of starting
- Comprehensive medical, dental, and vision insurance, along with 401K match
- Flexibility to work remotely with provided work equipment
- Ongoing training and mentorship from experienced leadership
- Opportunity to work with a diverse portfolio of over 55 insurance carriers

What to Expect (Job Responsibilities):
- Respond to inbound calls from existing customers seeking assistance
- Process service requests, including adding/removing vehicles and drivers
- Address customer inquiries regarding existing insurance policies and benefits
- Actively work to retain policyholders at risk of cancellation by providing solutions
- Ensure customer satisfaction through enthusiastic and caring support

What is Required (Qualifications):
- Availability to work all scheduled shifts, including weekends
- Strong communication skills to effectively assist customers
- Experience in customer service or a related field
- Ability to work in a fast-paced environment
- Basic understanding of insurance processes and terminology

How to Stand Out (Preferred Qualifications):
- Previous experience in the insurance industry or customer support role
- Familiarity with insurance policy management or related software
- Strong problem-solving skills and ability to handle customer inquiries efficiently
- Passion for technology and innovation in the fintech space

#Fintech #CustomerSupport #RemoteWork #InsuranceIndustry #CareerGrowth

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