Remote Customer Support Specialist (P&C)

Jerry; Salt Lake City (UT); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a rapidly growing fintech startup as a Remote Customer Support Specialist. This exciting role involves assisting customers with their insurance policies, providing solutions, and ensuring satisfaction. You will play a vital part in helping car owners navigate their insurance needs with enthusiasm and care. With a strong commitment to customer service, this position offers the opportunity to make a significant impact on the lives of millions. Enjoy the flexibility of remote work, ongoing training, and a supportive team environment as you help customers save time and money on their insurance needs.

Benefits

P&C License Paid

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Remote Work Equipment

Ongoing Training and Mentorship

Qualifications

• Strong customer service skills to assist existing clients effectively.
• Effective communication skills to address customer inquiries.

Responsibilities

• Respond to inbound customer calls regarding insurance policies.
• Process service requests like adding/removing vehicles and drivers.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

P&C License (expected within 60 days)

Job description

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for an Remote Customer Support Specialist to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Compensation and perks:

• Hourly wage: $18.00 - 21.00
• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

• Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail]