Remote Customer Support Specialist — Growth & Training

AIL; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Step-by-step training

Ongoing coaching

Weekly compensation

Work entirely from home

Advancement opportunities

Job summary

AIL is hiring for a remote member support role focused on helping clients explore programs and enrollment options. You will guide applicants through the application and enrollment process from start to finish, answer questions, and maintain detailed client files.

Ideal candidates are dependable, personable, and motivated to succeed. You should communicate clearly with diverse people, work independently from home, and manage your schedule.

Qualifications

• Dependable and motivated to succeed.
• Comfortable communicating with diverse people.
• Able to work remotely and manage responsibilities independently.

Responsibilities

• Assist members with questions regarding programs and benefits.
• Walk clients through the application and enrollment process from start to finish.
• Follow up with members to ensure questions are addressed.
• Review individual needs and provide clear information on options.
• Maintain detailed and accurate client files and documentation.
• Keep current with changes to programs, services, and procedures.
• Deliver timely, professional support during each client interaction.

Skills

Verbal communication

Written communication

Listening skills

Relationship building

Independent work

Time management

Job description

AIL is hiring for a remote member support role focused on helping clients explore programs and enrollment options. You will guide applicants through the application and enrollment process from start to finish, answer questions, and maintain detailed client files.

Ideal candidates are dependable, personable, and motivated to succeed. You should communicate clearly with diverse people, work independently from home, and manage your schedule.