Remote Customer Support Specialist

Wellnow Health Llc; Virginia Beach (VA); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Remote position

Job summary

Lystral Solution Technology is seeking a friendly, professional Customer Service Representative to assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience in a remote setting.

The role emphasizes excellent communication, patience, and attention to detail, with the ability to work independently and manage multiple tasks across channels.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem solving and interpersonal skills.
• Basic computer skills and familiarity with email, Microsoft Office, and online communication tools.
• Ability to multitask, stay organized, and manage time effectively.
• A professional attitude and willingness to learn.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries by phone, email, and online messaging.
• Provide accurate information about company services and policies.
• Resolve customer complaints and elevate complex issues when necessary.
• Maintain accurate customer records and update information in the company database.
• Assist customers with scheduling, service requests, and general support.
• Follow up with customers to ensure their concerns are addressed.
• Protect confidential customer information and follow company procedures.
• Collaborate with team members to improve customer satisfaction.

Tools

Microsoft Office

Email tools

Job description

Lystral Solution Technology is seeking a friendly, professional Customer Service Representative to assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience in a remote setting.

The role emphasizes excellent communication, patience, and attention to detail, with the ability to work independently and manage multiple tasks across channels.