Remote Customer Service Specialist

Wellnow Health Llc; White Sulphur Springs (WV); A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Lystral Solution Technology is seeking a friendly, professional Customer Service Representative to assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience in a remote setting. The ideal candidate will have excellent communication, patience, and the ability to work independently.

No formal CS experience required; prior service experience is a plus.

Formación

• Excellent written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer skills and familiarity with email, Microsoft Office, and online communication tools.
• Ability to multitask, stay organized, and manage time effectively.
• A professional attitude and willingness to learn.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Respond to customer inquiries by phone, email, and online messaging.
• Provide accurate information about company services and policies.
• Resolve customer complaints and elevate complex issues when necessary.
• Maintain accurate customer records and update information in the company database.
• Assist customers with scheduling, service requests, and general support.
• Follow up with customers to ensure their concerns are addressed.
• Protect confidential customer information and follow company procedures.
• Collaborate with team members to improve customer satisfaction.

Conocimientos

Communication skills

Problem solving

Interpersonal skills

Multitasking

Time management

Willingness to learn

Customer service experience

Herramientas

Microsoft Office

Email tools

Online chat tools

Descripción del empleo

Lystral Solution Technology is seeking a friendly, professional Customer Service Representative to assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience in a remote setting. The ideal candidate will have excellent communication, patience, and the ability to work independently.

No formal CS experience required; prior service experience is a plus.