Remote Customer Support Representative

SVH Travel; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

SVH Travel Company seeks a Remote Customer Support Representative to provide exceptional service across various channels. You will assist clients with bookings, resolve inquiries, and collaborate with internal teams. Required are strong communication skills and a passion for customer service. Join us and help create unforgettable travel experiences!

Benefits

Competitive salary with performance bonuses

Remote work flexibility

Opportunities for career growth

Exclusive travel discounts

Comprehensive training and support

Health insurance coverage

Qualifications

• Excellent verbal and written communication skills.
• Previous experience in customer service or hospitality preferred.
• Ability to work independently in a remote team environment.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Assist with booking inquiries and resolve client complaints.
• Maintain detailed records of client interactions in the CRM.

Skills

Communication

Problem-solving

Empathy

Patience

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Customer service software

CRM systems

Microsoft Office suite

Job description

Job Title: Remote Customer Support Representative

Company Overview:SVH Travel Company is a leading provider of bespoke travel experiences, specializing in luxury accommodations, personalized itineraries, and exceptional service. With a global presence and a commitment to excellence, we cater to discerning travelers seeking unparalleled hospitality and unforgettable journeys.

Job Overview:As a Remote Customer Support Representative at SVH Travel Company, you will be the first point of contact for our clients, providing exceptional customer service and support across various communication channels. This remote position requires excellent communication skills, a passion for helping others, and a dedication to ensuring customer satisfaction.

Responsibilities:

1. Client Interaction:Respond promptly to client inquiries and concerns via phone, email, chat, and social media channels.
2. Booking Assistance:Assist clients with booking inquiries, reservation changes, cancellations, and other travel-related requests.
3. Issue Resolution:Troubleshoot and resolve client issues, complaints, and discrepancies in a professional and timely manner.
4. Product Knowledge:Develop a comprehensive understanding of SVH Travel Company's services, destinations, and offerings to provide accurate information and recommendations to clients.
5. Technical Support:Provide technical assistance to clients navigating our website, booking platform, and other online tools.
6. Feedback Collection:Gather feedback from clients to identify areas for improvement and enhance the overall customer experience.
7. Documentation:Maintain detailed records of client interactions, transactions, and resolutions in the customer relationship management (CRM) system.
8. Collaboration:Collaborate with internal teams, including reservations, operations, and management, to address client needs and ensure seamless service delivery.

Benefits:

1. Competitive salary with opportunities for performance-based bonuses.
2. Remote work flexibility, allowing for a comfortable and convenient work-from-home setup.
3. Opportunities for career growth and advancement within a reputable travel company.
4. Access to exclusive travel discounts and perks.
5. Comprehensive training and support to excel in the role.
6. Health insurance coverage and other benefits package.

Qualifications:

1. High school diploma or equivalent (Bachelor's degree preferred).
2. Previous experience in customer service, hospitality, or a related field is advantageous.
3. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
4. Strong problem-solving skills and the ability to remain calm and composed under pressure.
5. Empathy and patience in dealing with client inquiries and complaints.
6. Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
7. Ability to work independently and collaboratively in a remote team environment.
8. Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Join SVH Travel Company and be part of a dedicated team committed to providing exceptional customer service and creating unforgettable travel experiences for our clients, all from the comfort of your remote workspace.