Remote Customer Support Rep

TEKsystems; Tulsa (OK); Remoto; USD 23.000 - 24.000; Tempo pieno

Descrizione del lavoro

TEKsystems is hiring Remote Customer Service Representatives to assist members with questions regarding fitness and wellness benefits. This contract role is 3 months with potential extension, offering hourly pay of $16.50 for nonbilingual or $17.50 for bilingual Spanish speakers.

Training lasts two weeks, 9:00 AM–5:30 PM EST, followed by an 8-hour shift Mon-Fri between 8:00 AM and 8:00 PM EST. Position is remote, based out of Tulsa, OK, with eligibility restrictions (not in NY, HI, CA, AL, GA,

Competenze

• Excellent communication and customer service skills.
• Experience with phone-based customer support.
• Ability to multitask and use Windows/MS Office.
• Reliable attendance and punctuality.
• Must have high-speed internet and webcam for training.

Mansioni

• Handle inbound and outbound calls about fitness and wellness benefits.
• Explain benefits, locate gyms, access classes, and manage memberships.
• Provide friendly, patient, and professional customer service.
• Document calls accurately and meet quality, attendance, and schedule expectations.
• Some calls may include light retention or soft-sales conversations.

Conoscenze

Customer service

Phone support

MS Office basics

Attendance reliability

Internet speed requirement

Webcam required

Equipment provided

Remote work setup

Strumenti

Windows

MS Office

Descrizione del lavoro

We are hiring Remote Customer Service Representatives to assist members with questions regarding their fitness and wellness benefits. This role is ideal for someone who enjoys helping others and is comfortable providing customer service over the phone.

• Pay: $16.50/hour Nonbilingual OR $17.50/hour - Bilingual in Spanish
• Start Date: December 2nd and December 9th
• Contract: 3 months, with potential to extend
• Training: 2 weeks, Monday-Friday, 9:00 AM-5:30 PM EST
• Schedule: 8-hour shift between 8.00 AM-8.00 PM EST, Monday-Friday
• Location: 100% Remote
• Cannot reside in NY, HI, CA, AL, GA, or VA
• January is a blackout month with no time off permitted

What You'll Do

• Handle inbound or outbound calls regarding fitness and wellness benefits
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships
• Provide friendly, patient, and professional customer service
• Document calls accurately and meet quality, attendance, and schedule expectations
• Some calls may include light retention or soft-sales conversations

Requirements

• Strong customer service and communication skills
• Comfortable working in a phone-based environment
• Basic Windows/MS Office skills and ability to multitask
• Reliable attendance and strong attention to detail
• Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
• Webcam required for training and meetings
• Computer equipment is provided

Job Type & Location

This is a Contract position based out of Tulsa, OK.

Pay And Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Tulsa, OK.

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.