Remote Customer Support Rep

TEKsystems; Phoenix (AZ); Remote; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off (PTO)

Job summary

TEKsystems is hiring Remote Customer Service Representatives to assist members with questions about fitness and wellness benefits. This contract role requires handling calls, guiding members through benefits, and maintaining quality service from a fully remote setup.

Starting December with 2 weeks of training, 8-hour shifts within EST business hours, and a 3-month term. The position is remote nationwide, with restrictions on certain states and a January blackout period.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Must have hardwired internet with 50 Mbps down / 20 Mbps up.

Responsibilities

• Handle inbound or outbound calls about fitness and wellness benefits.
• Help members understand benefits, locate gyms, access classes, and manage memberships.
• Provide friendly, patient, and professional customer service.
• Document calls accurately and meet quality and schedule expectations.
• Some calls may include light retention or soft-sales conversations.

Skills

Customer service

Communication skills

Phone-based work

Windows/MS Office

Multitasking

Attendance reliability

Internet requirement

Webcam required

Job description

We are hiring Remote Customer Service Representatives to assist members with questions regarding their fitness and wellness benefits. This role is ideal for someone who enjoys helping others and is comfortable providing customer service over the phone.

Position Details

• Pay: $16.50/hour Nonbilingual OR $17.50/hour - Bilingual in Spanish

• Start Date: December 2nd and December 9th

• Contract: 3 months, with potential to extend

• Training: 2 weeks, Monday-Friday, 9:00 AM-5:30 PM EST

• Schedule: 8-hour shift between 8:00 AM-8:00 PM EST, Monday-Friday

• Location: 100% Remote

• Cannot reside in NY, HI, CA, AL, GA, or VA

• January is a blackout month with no time off permitted

What You'll Do

• Handle inbound or outbound calls regarding fitness and wellness benefits

• Help members understand their benefits, locate participating gyms, access classes, or manage memberships

• Provide friendly, patient, and professional customer service

• Document calls accurately and meet quality, attendance, and schedule expectations

• Some calls may include light retention or soft-sales conversations

Requirements

• Strong customer service and communication skills

• Comfortable working in a phone-based environment

• Basic Windows/MS Office skills and ability to multitask

• Reliable attendance and strong attention to detail

• Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload

• Webcam required for training and meetings

• Computer equipment is provided

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.