Remote Customer Support Leader — Growth & Development

RemoteFetch; Idaho; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Flexible Vacation Policy

Job summary

Gainwell Technologies is seeking an experienced Customer Support Supervisor to lead and support a remote team of customer service professionals. You will oversee daily operations, coach staff, monitor performance, and help resolve complex issues in a high-volume environment.

The role requires 4+ years in customer service with 2+ years in a leadership capacity, plus strong communication and problem-solving skills.

Qualifications

• Four or more years of professional customer service or related experience.
• Two or more years of leadership experience supervising customer service staff.
• Experience monitoring performance, productivity, quality, and service metrics.
• Strong analytical, communication, problem-solving, and organizational skills.
• Bachelor's degree or equivalent; business management or related field preferred.

Responsibilities

• Lead and support daily customer service operations while ensuring productivity, quality, service, and performance expectations are achieved.
• Coach, mentor, and develop customer support representatives through feedback, training, and development activities.
• Monitor customer interactions, activity, and service trends to identify issues and opportunities for improvement.
• Resolve complex customer concerns and support team members with challenging inquiries with timely, professional resolution.
• Partner with management and internal teams on staffing, performance management, and process improvements.

Skills

Customer Service Leadership

Performance Monitoring

Analytical Skills

Communication

Organizational Skills

Education

Bachelor's degree or equivalent

Job description

Gainwell Technologies is seeking an experienced Customer Support Supervisor to lead and support a remote team of customer service professionals. You will oversee daily operations, coach staff, monitor performance, and help resolve complex issues in a high-volume environment.

The role requires 4+ years in customer service with 2+ years in a leadership capacity, plus strong communication and problem-solving skills.