Remote Customer Support Engineer — Platform & API Pro

Lilt; Utah; Remote; USD 65,000 - 90,000; Full time

Job summary

LILT is seeking a curious, detail-oriented Customer Support Engineer to help our linguists and platform customers get the most out of LILT. You will be the first line of support for platform users, evaluating incoming requests, resolving what you can, and routing what you cannot to the right team.

You will also work directly with enterprise customers, joining regular calls to troubleshoot issues and keep them informed. This is a full-time, remote role.

Qualifications

• 1–3 years of experience in customer support or similar roles.
• Comfortable working with technical products and learning new tools quickly.
• Strong written and verbal communication to explain technical issues to end users and admins.
• Analytical mindset with methodical problem-solving and know-how to elevate when needed.
• Required expertise in SQL, GCP, REST APIs, and SSO troubleshooting.

Responsibilities

• Platform support for linguists and platform customers, including day-to-day questions and file handling.
• Join weekly and ad hoc customer calls, explaining technical issues clearly and following through to resolution.
• Investigate, reproduce, and document bugs; escalate to Engineering and relay feature requests to Product.
• Manage incoming support requests to meet SLAs and keep customers informed.
• Document and relay frequent pain points or feature suggestions to drive platform improvements.

Skills

SQL

GCP

REST APIs

SSO troubleshooting

Analytical mindset

Communication

Education

Bachelor’s degree or equivalent

Tools

Datadog

GitHub

Yarn

Job description

LILT is seeking a curious, detail-oriented Customer Support Engineer to help our linguists and platform customers get the most out of LILT. You will be the first line of support for platform users, evaluating incoming requests, resolving what you can, and routing what you cannot to the right team.

You will also work directly with enterprise customers, joining regular calls to troubleshoot issues and keep them informed. This is a full-time, remote role.