Remote Customer Success Workforce Planning Leader

Resident Home Inc.; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote-first workplace

HSA company contributions

401K with company match

Paid Time Off

Wellness benefits

WFH stipend

Mattress discount

Job summary

Ashley Digital, the e-commerce engine behind Ashley Furniture, seeks a Customer Success Workforce Planning Manager to own long-term workforce strategy and capacity planning. You will forecast demand, model capacity, and collaborate with AI/data teams to align staffing with business growth.

Remote-first role requiring US residence; strong analytics, reporting, and executive communication are essential for this leadership position.

Qualifications

• 5+ years of Customer Success Workforce Management experience in a fast-paced e-commerce environment.

Responsibilities

• Own long-term workforce planning and capacity strategy across all Customer Success channels.

Skills

Capacity Planning

Workforce Forecasting

Workforce Analytics

Strategic Workforce Planning

Multi-channel Support

SQL

Excel

Power BI

Executive Communication

Tools

Intercom

Fin AI

Looker

Tableau

Job description

Ashley Digital, the e-commerce engine behind Ashley Furniture, seeks a Customer Success Workforce Planning Manager to own long-term workforce strategy and capacity planning. You will forecast demand, model capacity, and collaborate with AI/data teams to align staffing with business growth.

Remote-first role requiring US residence; strong analytics, reporting, and executive communication are essential for this leadership position.