Remote Customer Success & Operations Manager

AmorSui; Philadelphia (Philadelphia County); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Equity participation

Remote work

Bonus 10–15%

Job summary

AmorSui, Inc. is seeking a Customer Success & Operations Manager to own the post‑sale customer experience, manage onboarding, and coordinate core operational activities.

You will liaise with sales, manufacturing, and logistics to ensure timely delivery and successful product adoption, while building scalable processes in a fast‑growing enterprise. The role requires 3–7 years in customer success or operations, strong communication, and solid CRM experience.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3–7 years in customer success, operations, account management, project management, or healthcare administration.
• Strong organizational and project management capabilities with ability to manage multiple priorities.

Responsibilities

• Own onboarding, product delivery, implementation, and ongoing customer satisfaction.
• Coordinate orders, inventory, CRM administration, and cross‑functional projects.
• Maintain CRM records and prepare operational reports for leadership.
• Support renewals, expansions, and coordination with sales, manufacturing, and logistics.

Skills

Organizational skills

Project management

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Salesforce

Microsoft Office

Google Workspace

Job description

AmorSui, Inc. is seeking a Customer Success & Operations Manager to own the post‑sale customer experience, manage onboarding, and coordinate core operational activities.

You will liaise with sales, manufacturing, and logistics to ensure timely delivery and successful product adoption, while building scalable processes in a fast‑growing enterprise. The role requires 3–7 years in customer success or operations, strong communication, and solid CRM experience.