Remote Customer Success Manager, US Enterprise Accounts

OneSignal, Inc.; California; On-site; USD 75,000 - 100,000; Full time

Job summary

OneSignal, the autonomous lifecycle marketing engine for B2C apps, seeks a Customer Success Manager to lead implementation and scale value for US partners. You’ll onboard, integrate, and retain a defined book of customers while coordinating with product, support, and sales.

The role is US-based with a remote-friendly setup; base salary ranges $75k–$100k plus OTE $105k–$130k and a equity program. Strong collaboration, ownership, and excellent communication are essential.

Qualifications

• 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product.
• Experience working with Planhat, Intercom, Salesforce, Claude and Slack
• Understand customer messaging and the user journey is a plus
• You’re highly collaborative with a deep sense of ownership and accountability
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Rollup your sleeves, versatile mindset

Responsibilities

• Retain and grow 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement

Skills

Account management

B2B SaaS

Collaboration

Customer success

Written/verbal communication

Tools

Planhat

Intercom

Salesforce

Claude

Slack

Job description

OneSignal is the autonomous lifecycle marketing engine for B2C app companies. Marketers can orchestrate the campaigns that onboard, engage, and retain users, increasing LTV and reducing churn. Companies like Zynga, Bitcoin.com, and Philips use OneSignal to drive outcomes with AI that scales with you.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Florida, Massachusetts, New York, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK, Singapore, and Canada - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Francisco and San Mateo in CA, in London, UK, and offer flex seating options for employees to work together in-person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR, and hiring in Canada is done in partnership with Rippling's EOR.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on collaboration, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team

OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!

Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers.

What You’ll Do

• Responsible for retaining and growing 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement
  
  

Skills And Experience

• 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Experience working with Planhat, Intercom, Salesforce, Claude and Slack
• Understand customer messaging and the user journey is a plus
• You’re highly collaborative with a deep sense of ownership and accountability
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Rollup your sleeves, versatile mindset
  
  

The New York and California base salary for this full time position is between $100,000 - $125,000 with an expected On Target Earnings (OTE) between $130,000 and $155,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Qualities We Look For

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning
  
  

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

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