Remote Customer Success Manager — Lead & Elevate CX

Remote Jobs; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Fully remote role

Competitive salary based on experience

Long-term career growth

Hands-on role with real impact

Job summary

Huzzle is seeking a dedicated Customer Service Manager to support operations and elevate the customer experience. You will drive a culture of excellence, mentor talent, optimize workflows, and turn customer feedback into actionable growth strategies for the team.

This role leads the remote customer support team, focusing on performance, process improvements, and collaboration with cross-functional teams to deliver outstanding service.

Qualifications

• 3+ years in a Customer Service Management or Leadership role.
• Proven track record of managing remote or distributed teams.
• Exceptional communication skills with empathy and clarity.

Responsibilities

• Oversee daily operations of the customer support team to ensure timely resolutions.
• Mentor, coach, and develop team members through performance reviews and feedback sessions.
• Establish and monitor KPIs such as CSAT, response times, and resolution rates.
• Identify bottlenecks in the customer journey and implement process improvements.
• Act as escalation point for complex issues or high-priority concerns.
• Collaborate with cross-functional departments to advocate for customers and influence product improvements.
• Manage recruitment and onboarding of new support staff as the team scales.

Job description

Huzzle is seeking a dedicated Customer Service Manager to support operations and elevate the customer experience. You will drive a culture of excellence, mentor talent, optimize workflows, and turn customer feedback into actionable growth strategies for the team.

This role leads the remote customer support team, focusing on performance, process improvements, and collaboration with cross-functional teams to deliver outstanding service.