Remote Customer Service Manager - Scale Global Support

Huzzle; EE. UU.; A distancia; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Competitive salary

Career growth

Descripción de la vacante

Huzzle is seeking an experienced Customer Service Manager to lead and optimize our international support operations in a fully remote setting. You will mentor teams, streamline workflows, and ensure high CSAT as our business scales globally.

You will collaborate with sales, operations, and product, manage channels (email, chat, phone), monitor KPIs, implement policies, and drive data-driven improvements in a remote, fast-paced environment.

Formación

• 3+ years of experience in customer service, customer support, or customer success roles.
• Proven leadership or team management experience.
• Excellent verbal and written English communication skills.

Responsabilidades

• Lead, coach, and develop customer service representatives to achieve performance goals.
• Manage daily customer support operations across email, chat, phone, and ticketing systems.
• Monitor and report on KPIs, including response times, CSAT scores, and service quality.
• Develop and implement customer service policies, SOPs, and best practices.
• Handle escalated customer concerns directly to ensure timely resolution.
• Collaborate with sales, ops, and product teams to voice customer feedback and drive improvements.
• Analyze customer data and trends to identify optimization opportunities.
• Conduct regular performance reviews, training, and coaching initiatives.
• Ensure service standards and policies are consistently maintained.

Conocimientos

Leadership

Communication

Analytical thinking

Problem solving

Multitasking

Herramientas

Zendesk

HubSpot

Salesforce

Freshdesk

Descripción del empleo

Huzzle is seeking an experienced Customer Service Manager to lead and optimize our international support operations in a fully remote setting. You will mentor teams, streamline workflows, and ensure high CSAT as our business scales globally.

You will collaborate with sales, operations, and product, manage channels (email, chat, phone), monitor KPIs, implement policies, and drive data-driven improvements in a remote, fast-paced environment.