Remote Customer Solutions Engineer - AI/Vector DB Expert

Weaviate; Remote; USD 90,000 - 130,000; Full time

Job summary

A growing AI startup in the United States is seeking an experienced Technical Account Manager to provide expert support for their innovative vector database. This role involves troubleshooting and guiding clients through complex setups, ensuring their success with Weaviate's products. Candidates should have a strong technical background with at least 5 years of experience, familiarity with AI and cloud services, and excellent communication skills. Enjoy flexible remote work and a competitive compensation package.

Benefits

100% Remote Work

Flexible Time Off

Competitive Pay & Equity

Local Benefits (US: Healthcare, dental, vision, 401(k))

New MacBook and home office stipend

Dedicated budget for learning and growth

Qualifications

• 5+ years of experience in a technical role like Technical Account Manager or similar.
• Experience with AI technologies and vector databases.
• Strong problem-solving and technical troubleshooting skills.

Responsibilities

• Provide expert technical guidance and support for Weaviate's products.
• Collaborate with engineering teams to diagnose and resolve software issues.
• Contribute to product development by reporting customer feedback.

Skills

Technical Account Manager experience

Python

Go

AI use cases

Problem-solving skills

Cloud services knowledge (AWS, GCP, Azure)

Terraform

Kubernetes

Grafana

Prometheus

Communication skills

Job description

A growing AI startup in the United States is seeking an experienced Technical Account Manager to provide expert support for their innovative vector database. This role involves troubleshooting and guiding clients through complex setups, ensuring their success with Weaviate's products. Candidates should have a strong technical background with at least 5 years of experience, familiarity with AI and cloud services, and excellent communication skills. Enjoy flexible remote work and a competitive compensation package.