Remote Customer Service Vacation Planner

Departuretravels; Buffalo (NY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Remote Customer Service Vacation Planner to guide clients through every stage of travel planning and to coordinate bookings from a remote location in the United States. The role emphasizes proactive communication, organization, and a client-centered approach to delivering memorable travel experiences.

Ideal candidates will be comfortable with flexible hours, travel knowledge, and collaborating with a remote team to support clients from inquiry to post-trip follow-up.

Qualifications

• No formal qualifications listed in the posting.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages professionally.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Job description

Departure Travel

Remote Customer Service Vacation Planner

Join Our Growing Team at Departure Travel

Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.

Key Responsibilities

Client Journey Support

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction

Customer Service & Communication

• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers

Travel Coordination & Organization

• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience

Professional Growth & Team Collaboration

• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Remote Position

Flexible Schedule

Work From Anywhere