Remote Customer Service Specialist - Workers’ Comp

School Result; United States; Remote; USD 22,248 - 39,674; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with matching contributions

Paid time off

Parental leave

Life insurance

Employee assistance program

Job summary

A leading health services company is seeking a Remote Customer Service Representative. The role involves handling calls and emails about workers' compensation claims. Candidates should have strong communication skills and customer service experience. Required qualifications include a High School Diploma and availability Tuesday through Saturday from 11:00 am to 8:00 pm EST. The position offers competitive pay and benefits including health insurance and paid training.

Qualifications

• 1+ years of experience in office, administrative, clerical, or customer service roles.
• Must be 18 years or older.
• Availability to work Tuesday–Saturday, 11:00 am–8:00 pm EST.

Responsibilities

• Handle inbound/outbound calls and emails regarding workers’ comp claims and prescription fulfillment.
• Resolve customer inquiries efficiently with a focus on first-call resolution.
• Document interactions accurately across multiple systems.

Skills

Customer service experience

Proficiency with Windows PC applications

Strong communication skills

Ability to troubleshoot computer issues

Education

High School Diploma/GED or equivalent work experience

Job description

A leading health services company is seeking a Remote Customer Service Representative. The role involves handling calls and emails about workers' compensation claims. Candidates should have strong communication skills and customer service experience. Required qualifications include a High School Diploma and availability Tuesday through Saturday from 11:00 am to 8:00 pm EST. The position offers competitive pay and benefits including health insurance and paid training.