Remote Customer Service Specialist

TEKsystems; City of Albany (NY); Remote; USD 25,000 - 36,000; Full time

Job summary

TEKsystems is seeking a remote-based customer support professional to join our team from anywhere within commuting distance of Albany, NY, for a contract-to-hire role. You’ll be the initial contact for contractors and field technicians, handling inquiries and coordinating with internal teams to resolve issues.

Work is 100% remote with standard M-F 8:30 AM–5:00 PM hours and equipment provided. In-person attendance may be needed for training at the Albany office during onboarding.

Qualifications

• Must live within commuting distance of Albany, NY.

Responsibilities

• Serve as the first point of contact for contractors and field technicians
• Handle inbound calls and support requests
• Research, troubleshoot, and resolve issues efficiently
• Document case information accurately and thoroughly
• Coordinate with internal teams to ensure timely resolution
• Manage multiple priorities while maintaining attention to detail

Job description

100% Remote | Monday-Friday | 8:30 AM-5:00 PM | Equipment Provided

Looking for a remote opportunity with long-term stability and a meaningful mission? Join a growing organization that partners with businesses, contractors, and service providers nationwide to support programs that improve operational efficiency and customer outcomes. This is an excellent opportunity to gain experience with a respected industry leader while building valuable customer support and operations skills.

What You'll Do

• Serve as the first point of contact for contractors and field technicians
• Handle inbound calls and support requests
• Research, troubleshoot, and resolve issues efficiently
• Document case information accurately and thoroughly
• Coordinate with internal teams to ensure timely resolution
• Manage multiple priorities while maintaining attention to detail

Schedule & Requirements

• 100% Remote
• Monday-Friday, 8:30 AM-5:00 PM
• Equipment provided
• Must live within commuting distance of Albany, NY, as initial training and occasional business needs will require in-person attendance at the Albany office

The Value

This is more than a traditional customer service position. You'll play a critical role supporting field teams and business operations while developing skills in case management, problem resolution, customer support, and cross-functional communication. The ideal candidate is organized, detail-oriented, and enjoys helping others solve problems in a professional, team-focused environment.

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.