Remote Customer Service Specialist

ForgeFit; Buffalo (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Comprehensive benefits including health, dental, and vision

100% remote work

Ongoing training and opportunities for career growth

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers. You'll handle inquiries and resolve issues through calls, emails, and chats while maintaining clear communication. This role requires strong problem-solving skills and at least one year of experience in customer service. ForgeFit offers competitive pay along with comprehensive benefits and opportunities for career growth in a fully remote work environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, and troubleshooting.
• Keep accurate records of customer interactions using CRM.

Skills

Strong communication and problem-solving skills

Ability to stay organized

Positive attitude

Tools

CRM tools

Job description

Job Title

Remote Customer Service Specialist

Company

ForgeFit

Location

Remote (U.S.)

Employment Type

Full‑Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up‑to‑date knowledge of ForgeFit’s product lines and service policies.

Qualifications

• 1+ years of experience in a customer service, support, or client‑facing role.
• Strong communication and problem‑solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Benefits

• Competitive hourly pay based on experience.
• Comprehensive benefits including health, dental, vision, 401(k), and paid time off.
• 100% remote work with a collaborative and supportive team.
• Ongoing training and opportunities for career growth.
• The chance to support a brand that makes a real impact in the fitness world.

Ready to help gyms get stronger with ForgeFit?

We look forward to hearing from you.