Remote Customer Service Representative - Medicaid Support

Conduent State & Local Solutions, Inc; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Remote Customer Service Representative. This role involves providing essential support to Iowa Medicaid recipients, ensuring accurate documentation and inquiries response. With a competitive pay of $18 per hour, this opportunity is perfect for individuals looking to make a difference while advancing their careers in customer service.

Benefits

PerkSpot employee discount program

Full benefit options available from the start

Paid training for 5-6 weeks

Qualifications

• Knowledge of call center environments.
• Strong problem-solving abilities.
• Ability to build effective relationships.

Responsibilities

• Serve as main point of contact for Iowa Medicaid inquiries.
• Provide support and document requests.
• Input data into web-based system.

Skills

Problem-solving

Customer service

Analytical skills

Education

High school diploma or GED

Job description

Join Our Team as a Remote Customer Service Representative!

At Conduent, we take pride in providing mission-critical services and solutions for Fortune 100 companies and numerous governments. We are dedicated to creating exceptional outcomes for our clients and the millions who rely on them. We invite you to thrive, make a difference, and be part of a culture that values individuality every day.

Compensation : $18.00 per hour

Work Schedule : Monday - Friday, 8 : 00 AM to 5 : 00 PM

Paid Training : 5-6 weeks, Monday to Friday, 8 : 00 AM - 5 : 00 PM

Location : Equipment pickup will be from our office in Des Moines, IA.

Are you looking for an opportunity to make a real impact in a supportive company? Here’s what we offer :

• 18.00 per hour (bi-weekly pay)
• Full-time work with a 40-hour weekly schedule
• PerkSpot employee discount program
• Full benefit options available from the start

Key Responsibilities :

• Serve as the primary point of contact for inquiries from Iowa Medicaid Program recipients and affiliates.
• Provide personalized telephone support to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Input application and enrollment data into our web-based system for customers applying over the phone.
• Maintain proficiency in Iowa Family Care rules and guidelines to provide clear and accurate information.

Qualifications :

• Basic knowledge of call center environments and customer service roles.
• Strong problem-solving abilities and the capacity for constructive feedback.
• Ability to build effective relationships with diverse individuals.
• High school diploma or GED required.
• Background check required.
• Must live within an hour’s drive of Des Moines, IA.

The Ideal Candidate will :

• Exhibit strong analytical and problem-solving skills.
• Display knowledge and empathy while working with clients.
• Possess excellent typing, grammar, and computer navigation skills.
• Demonstrate outstanding customer service and phone etiquette abilities.
• Have reliable internet access.

Compensation for this role is $18.00 per hour. We encourage you to apply if you are ready to make a difference in your community while growing your career with Conduent. We look forward to welcoming you to our team!

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