Remote Customer Service Representative - #34301

Manila Recruitment; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role offers the chance to work remotely while engaging with a diverse clientele. You'll be responsible for addressing customer inquiries, providing product support, and maintaining high service standards. The company is known for its commitment to quality and teamwork, making it an excellent opportunity for those passionate about customer service. If you thrive in a collaborative environment and are eager to contribute to a growing business, this position is perfect for you.

Qualifications

• Minimum 3 years of relevant experience in customer service.
• Strong communication skills with a friendly phone manner.

Responsibilities

• Respond to inbound customer enquiries via email and phone.
• Log and track all customer interactions in internal systems.

Skills

Customer Service Experience

Strong Communication Skills

CRM Systems Familiarity

Multi-tasking Ability

Job description

Company Profile:

Founded by two brothers with a lifelong passion for sport, this Australian-owned business has grown from a two-person operation into a thriving team of over 40 professionals. Specialising in premium, custom-made sports uniforms and school leavers garments, they serve clubs, schools, and businesses across the country. Known for exceptional quality, customer service, and on-time delivery, the company continues to expand, supported by in-house production and a recently added second warehouse. With deep roots in the sporting community, their mission is to bring the spirit of the game to every garment they create.

This is an excellent opportunity for a Customer Service Representative to join a global, diverse team within a company that values collaboration, strong culture, and true teamwork.

Duties and Responsibilities:

• Respond promptly to inbound customer enquiries across email and phone, primarily focusing on frequently asked questions.
• Provide accurate information and support on order status, product details, online shop navigation, and general customer enquiries.
• Make outbound calls to customers post-delivery to gather feedback on their experience and identify areas for improvement.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Log and track all customer interactions using our internal systems to ensure clear and up-to-date records.
• Escalate complex or unresolved issues to the relevant team members in Australia or other departments where required.
• Collaborate with internal teams to ensure customer requests and concerns are addressed in a timely and effective manner.
• Stay informed on company products, services, and internal processes to deliver consistent and helpful support.

Must-have Skills / Qualification:

• Minimum 3 years of relevant experience (not entry-level)
• Previous experience in a customer service or call centre environment is highly regarded.
• Strong communication skills, both verbal and written, with a friendly and clear phone manner.
• Confident making outbound calls and conducting follow-up calls with a customer-first approach.
• Ability to multi-task, manage time effectively, and remain calm under pressure.
• Familiarity with CRM systems or customer service software is advantageous.
• A team player who can also work independently and remotely.

Advantageous / Nice to Have:

• Experience in an Australian-based or international support environment.
• Understanding of online retail, eCommerce, or the custom apparel industry.

Job Type: Contract - Full time

Schedule: Monday to Friday - 9 am to 6 pm

Location: Work From Home

Industry: Retail