Remote Customer Service Representative

Lensa; United States; Remote; USD 1,000; Full time

Job summary

A leading company is seeking a Customer Experience Representative to assist with technical support and customer service inquiries. This role offers a competitive hourly wage, comprehensive benefits, and opportunities for career advancement. Ideal candidates will possess strong customer service skills and be willing to work flexible hours. Training is fully paid, and all necessary equipment will be provided.

Benefits

Paid training

Medical, Dental, Vision, Life Insurance packages

401(K) with company match

Employee Stock Purchasing Program

Tuition reimbursement

Complimentary DISH TV

Qualifications

• Six months of related customer service and troubleshooting experience and/or training.
• Ability to engage on the phone with minimal distractions.

Responsibilities

• Take back-to-back tech support or customer service phone calls.
• Engage with diverse customers to provide solutions.

Skills

Customer Service

Problem Solving

Multitasking

Dependability

Resilience

Education

High school diploma or GED

Job description

18 hours ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties And Responsibilities

Customer Experience Representative:

$15.00/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues
  
  

What’s In It For You

• Career Growth: Opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
• This is a Full Time, Work-From-Home position with Company-provided equipment.
  
  

Application Process

After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview.

Skills, Experience And Requirements

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active network connection
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
• Must reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee to be eligible for hire
  
  

DISH will provide all initial equipment required to perform the role aside from home internet!

A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH.

Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.

Required Accessories

• USB Headset
• USB Keyboard
• USB Mouse
• USB Webcam
• Ethernet cable
  
  

Home Internet And d Edicated Home Office Workspace With

• Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
• Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
  
  

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

Salary Ranges

Compensation: $15.00/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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