Customer Service Representative - Remote in EST or CST

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to work remotely in the Eastern or Central Time Zone. This full-time role involves high-volume customer service, scheduling visits, and assisting members with inquiries. Candidates should have a high school diploma and at least one year of experience, preferably in healthcare. The position offers comprehensive benefits and opportunities for career development.

Benefits

Comprehensive benefits packages

Incentive programs

Stock options

401(k)

Qualifications

• Must be 18 years or older.
• At least 1 year of work experience required.
• Experience in metric-driven environments is a plus.

Responsibilities

• Scheduling in-home visits with physicians or nurse practitioners.
• Answering inbound member inquiries and assisting with scheduling issues.

Skills

Proficiency with Microsoft Word

Proficiency with Excel

Proficiency with Outlook

Ability to maintain confidentiality

Flexibility to work during business hours

Ability to type and speak simultaneously

Education

High School Diploma / GED

Job description

Customer Service Representative - Remote in EST or CST

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Your work with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We foster a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as we advance health equity worldwide. Come make a difference with us: Caring. Connecting. Growing together.

We are innovating our service delivery, including our house calls program, to enhance care and service levels. This role is part of our growing Optum business, a key component of UnitedHealth Group, a Fortune 10 leader. Join us to contribute to our progressive health programs that span the entire care continuum.

Our hiring process is thorough to ensure a good fit for both you and us. Please complete all parts of your application, including profile, history, certifications, and questions. After submitting your resume, you'll receive an email with next steps, which may include an online pre-screening test and a digital video interview. You can track your application status online and will be notified via email.

This full-time position (40 hours/week) requires flexibility to work any of our 8-hour shifts during normal business hours (9:00 am – 5:30 pm local time). Occasional overtime or weekend work may be necessary.

We offer 8 weeks of paid virtual training during which hours will be 9:00 am – 5:30 pm EST or 8:00 am – 4:30 pm CST, Monday – Friday.

If you are located within the Eastern or Central Time Zone, you will have the flexibility to work remotely. Your responsibilities include:

• Scheduling in-home visits with physicians or nurse practitioners by calling members
• Answering inbound member inquiries and assisting with scheduling issues

This role involves high-volume customer service over the phone. You must be efficient, thorough, and able to work a flexible schedule including evening hours. Learn more about our Housecalls Customer Service roles: https://uhg.hr/HouseCalls3/5/21

Performance is recognized and rewarded in an environment that offers clear success pathways and development opportunities.

Required Qualifications:

• High School Diploma / GED or equivalent experience
• Must be 18 years or older
• At least 1 year of work experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Flexibility to work during business hours, including occasional overtime or weekends

Preferred Qualifications:

• Experience in healthcare, Medicaid, or Medicare
• Experience in customer retention roles

Telecommuting Requirements:

• Reside within the Eastern or Central Time Zone
• Secure a dedicated, private work area
• Have access to high-speed internet compatible with UnitedHealth Group standards

Soft Skills:

• Ability to type and speak simultaneously while navigating multiple screens
• Experience in metric-driven environments
• Experience with auto dialer systems
• Adherence to Telecommuter Policy

The hourly rate is $16.00 to $28.85, based on experience and other factors. Benefits include comprehensive packages, incentive programs, stock options, and 401(k). We are committed to diversity, equity, and inclusion, and are an equal opportunity employer. Employment is contingent on passing a drug test.