Remote Customer Service Representative

Randstad USA; Memphis (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Randstad USA is seeking a Customer Service Representative in Memphis, TN. This role involves managing insurance verification, handling a high volume of calls, and providing excellent customer service. Ideal candidates will have a high school diploma and 1-2 years of relevant experience, along with strong communication skills. Join a collaborative team and grow your career in the healthcare and insurance industry.

Benefits

Comprehensive benefits package

401K plan

Qualifications

• 1-2 years of experience in customer service or insurance verification.
• Knowledge of third-party insurance carrier processes is a must.
• Strong communication skills and a calm, professional demeanor.

Responsibilities

• Serve as a liaison between patients, providers, and insurance carriers.
• Handle high-volume inbound and outbound calls (approx. 30 calls per day).
• Respond to inquiries from policy holders and providers.

Skills

Communication

Time Management

Insurance Verification

Customer Service

Education

High School diploma or equivalent

Tools

MS Office

Job description

We’re seeking a Customer Service Representative with proven experience in insurance verification and handling high-volume inbound and outbound calls (approx. 30 calls per day). In this role, you’ll serve as a critical liaison between patients, providers, and insurance carriers, helping ensure smooth and accurate benefit verification and claims coordination. What You Bring:

• High School diploma or equivalent required.
  
  
• 1-2 years of experience in customer service, insurance verification, or a related field.
  
  
• Knowledge of third-party insurance carrier processes is a must.
  
  
• Comfortable navigating multiple systems while speaking with customers.
  
  
• strong communication skills and a calm, professional demeanor under pressure.
  
  
• Proven ability to manage time effectively in a high-volume environment.
  
  

Why You’ll Love It Here:

• Join a collaborative team passionate about customer care and accuracy.
  
  
• Gain hands-on experience in a key area of the healthcare and insurance industry.
  
  
• Grow your career in a company that values your expertise and contributions.
  
  

salary: $16 - $17 per hour
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

• Delivers specific delegated Customer Service tasks assigned by a supervisor.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
• Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Skills

MS Office

Qualifications

Years of experience: 1 year

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.




Experience

• Experienced
• 1 year

Education

High School