Customer Service Representative Remote

Hire Our Heroes Veteran Job Board; Memphis (TN); Remote; USD 30,000 - 45,000; Full time

Job summary

Join a leading organization as a Customer Service Representative working from home. In this role, you will deliver exceptional customer support, resolve inquiries, and uphold company values while collaborating with a dedicated team. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is for you.

Benefits

401(k) matching

Employee discount

Opportunities for advancement

Paid time off

Paid training

Work from home

Qualifications

• Passionate about delivering top-tier customer service.
• Ability to handle customer inquiries with empathy and professionalism.
• Experience in a fast-paced environment preferred.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone/email.
• Apply critical thinking to troubleshoot issues and offer solutions.
• Uphold company values by providing honest and ethical support.

Skills

Customer Service

Problem Solving

Critical Thinking

Empathy

Job description

Benefits

• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off
• Paid training
• Work from home
  
  

Full Job Description

Customer Service Representatives – Work from Home!

Why Join Us?

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We're looking for dedicated Customer Service Associates to join our remote team! In this role, you'll provide world-class support, resolve inquiries efficiently, and be a brand ambassador—all from the comfort of your home.

If you love helping people, finding solutions, and making a real impact, this role is for you!

Your Day To Day (Essential Functions)

Customer-Focused Support

• Serve as the first point of contact for customer inquiries via phone/Email
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
  
  

Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
  
  

Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.
  
  

Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.
  
  

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