Remote Customer Service Representative

MCI; Hinesville (GA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in Business Process Outsourcing is looking for customer service representatives in Hinesville, Georgia. This role involves engaging with customers, resolving issues, and leveraging sales skills to enhance service. The company offers competitive benefits, opportunities for career growth, and a supportive team environment.

Benefits

Comprehensive health benefits after 90 days

Cash bonuses and prizes for contests

Paid time off

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Resolve customer issues and understand their needs.
• Utilize technology to complete account management tasks.
• Explain products and ensure first call resolution.

Skills

Organizational skills

Written communication

Oral communication

Typing accuracy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive starting compensation based on experience
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a team-oriented culture
- Paid time off and a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role
- Strong aptitude for conflict resolution and negotiation
- Familiarity with Windows operating system
- Ability to thrive in a fast-paced environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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