Remote Customer Service Representative

MCI; Fort Bragg (NC); Remote; USD 28,000 - 38,000; Full time

Job summary

A leading Business Process Outsourcing (BPO) company in Fort Bragg is seeking dedicated customer service representatives. The role includes addressing customer needs, utilizing technology, and maintaining a positive team-oriented culture. With competitive pay, comprehensive benefits, and opportunities for advancement, this position is ideal for individuals looking to grow in a dynamic environment.

Benefits

Competitive starting compensation based on experience

Incentives and rewards including cash bonuses

Comprehensive health benefits after 90 days for full-time employees

Paid time off

Casual dress code

Fun, engaging team-oriented culture

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology for account management.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive starting compensation based on experience
- Incentives and rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days for full-time employees
- Opportunities for career advancement and internal promotions
- Paid time off and a casual dress code for a comfortable work environment
- Fun, engaging team-oriented culture that fosters collaboration

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role in a fast-paced environment
- Familiarity with conflict resolution and negotiation skills
- Strong team orientation and customer focus
- Ability to thrive in a dynamic and changing environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitivePay #TeamCulture

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