Remote Customer Service Representative

Road Runner Sports; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

Join Road Runner Sports as a Work From Home Customer Service Rep, where you'll engage with customers, sell top fitness products, and provide exceptional service. With flexible hours and competitive pay, you can make an impact from the comfort of your home while enjoying employee discounts and a supportive team environment.

Benefits

Up to 60% discounts on brands

Casual work-from-home environment

Opportunity to help customers with health and fitness

Qualifications

• Previous customer service and/or sales experience preferred.
• Ability to navigate the internet and perform simple retail math.
• Established work-from-home environment with required equipment.

Responsibilities

• Sell fitness products and services to customers.
• Resolve customer concerns and ensure satisfaction.
• Educate customers about product offerings.

Skills

Reliability

Customer service skills

Sales experience

Technical knowledge

Positive attitude

Job description

Overview

As a Work From Home Customer Service Rep, you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice of Road Runner Sports, the world's largest running and walking store.

We have multiple opportunities open for Work From Home Customer Service Representatives.

Earn $19.00/hr, ($16.00/hr base plus bonuses) when you're hitting your sales goals.

You'll be successful when you can hit your goals, including resolving customer concerns in a timely manner while making your Customers raving fans. You'll receive all the training needed to become an expert, make recommendations, and introduce your Customers to our VIP Family perks, making them feel as though they are talking to a trusted friend!

About Us

• Road Runner Sports was recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 40 years ago.
• We have 47 stores across the country and are growing!
• Our Values, Mission & Purpose (Our 6 Pillars): Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

WOW us by Bringing

• Reliability and flexible availability, including days, evenings, holidays, and at least one weekend day.
• Previous customer service and/or sales experience in a high-volume call center environment (highly preferred).
• Previous Remote/Work From Home Experience.
• Ability to listen to customer needs, make effective recommendations, and apply technical knowledge.
• Positive attitude and self-motivation in a work-from-home setting.
• Ability to type, navigate the internet, use basic computer software, and perform simple retail math.
• Engaging customer service skills to deliver a WOW experience.
• An established work-from-home environment with a Windows-based PC or laptop with high-speed internet.

Your Rewards

• Enjoy a fun, casual work-from-home environment.
• Take advantage of up to 60% discounts on all your favorite brands!
• Educate customers about shoes, socks, insoles, apparel, and accessories to help them change their world!
• Help change lives through health and fitness.

Acknowledgments

After acceptance of a potential offer, a background check will be required prior to start date. The offer depends on the information received and will comply with applicable laws.

We are committed to protecting your privacy rights. We collect personal and employment-related information to evaluate your application.

We encourage you to apply directly on our Road Runner Sports Career page. We will contact you within 10 days if your experience and qualifications meet our requirements.

Compensation

Minimum: USD $16.00/Hr.

Maximum: (not specified)