Remote Customer Service Representative

Davita Inc.; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise renommée recherche un Conseiller en Inscription Familiale pour gérer les demandes d'inscription. Le poste est entièrement à distance, exigeant une expertise en communication et une attention particulière aux détails pour assister les familles tout au long du processus d'inscription. Ce rôle offre un salaire compétitif et de nombreux avantages, tout en permettant de travailler dans un cadre flexible.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• Expérience en vente consultative et en appels à haut volume requise.
• Compétences techniques nécessaires avec Microsoft Office 365.
• Engagement dans un horaire flexible et d'heures supplémentaires durant les pics.

Responsibilities

• Travailler sur des tâches spécifiques pour atteindre les objectifs d'inscription.
• Assister les familles via des appels entrants et à travers le processus d'inscription.
• Communiquer les changements de politique et d'événements scolaires.

Skills

inbound and outbound calls

Customer service

call center

data entry

Tools

Microsoft Office 365

Job description

life insurance, sick time, 401(k), retirement plan

United States, Georgia, Atlanta

*Description*
Purpose of the Position: The Family Enrollment Counselor works a 9-hour shift, Monday to Friday, from their home office. They build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.
Core Tasks & Responsibilities:
Work in school-specific outbound task forces to achieve enrollment goals.
Support families via inbound calls, assisting them through the enrollment process.
Make outbound calls to families interested in enrolling.
Serve as an enrollment expert for families.
Act as an ambassador for the school in interactions with students and families.
Liaise between local schools and enrollment to resolve issues.
Stay updated on enrollment policies and guidelines and communicate changes to families.
Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.
Perform other duties as assigned.
*Skills*
inbound and outbound calls, Customer service, call center, data entry, salesforce crm
*Top Skills Details*
inbound and outbound calls,Customer service,call center,data entry
*Additional Skills & Qualifications*
Qualifications
*Demonstrated consultative sales experience and high-volume call metrics required
*Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preffered
*Delivers quality enrollment conversions from inbound and outbound communication.
*Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday
*Commitment to working overtime during peak season, July-September
*Excellent oral, written, and interpersonal communication skills
*Prior customer service experience preferred
*Prior experience in a phone queue a plus
*Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)
*Possess a high degree of attention to detail and be able to multitask effectively
*Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions
THIS ROLE REQUIRES WEEKEND HOURS AND/OR NIGHT HOURS AS LATE AS 11PM
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.