Remote Customer Service Rep: Transportation & Scheduling

ModivCare Solutions, LLC; Honolulu (HI); Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings with Company

Paid Time Off and Parental Leave

Employee Discounts

Job summary

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns with accuracy and timeliness. The role focuses on coordinating transportation services, documenting interactions, and contributing to improved health outcomes while supporting a 24/7 contact center.

Must live in Hawaii and be available for training and ongoing shifts, including occasional nights, weekends, and holidays.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

Skills

Customer service

Data entry

Typing 35 wpm

Communication

Education

High School Diploma preferred

Job description

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns with accuracy and timeliness. The role focuses on coordinating transportation services, documenting interactions, and contributing to improved health outcomes while supporting a 24/7 contact center.

Must live in Hawaii and be available for training and ongoing shifts, including occasional nights, weekends, and holidays.