Remote Customer Service Rep – Flexible Hours (Retirement & Savings)

New Era Technology; United States; A distancia; USD 19.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Computer equipment provided.

Paid training.

Dynamic work environment

Two weeks vacation

RRSP program

Paid holidays

Descripción de la vacante

New Era Technology is seeking a part-time, permanent Customer Service Representative to support inbound service for group savings and retirement plans. This remote role offers flexible scheduling (up to 37.5 hours per week) with competitive compensation and paid training.

You will respond to inquiries, process transactions, and provide guidance while maintaining data confidentiality and strong client relationships.

Formación

• High school diploma or equivalent.
• Customer Service: 1–3 years of experience in customer support, with emphasis on opening support tickets and resolving issues via phone.
• Good working knowledge of the Office Suite.
• Comfortable with technology.
• Group Savings and Retirement knowledge is a plus.

Responsabilidades

• Respond to participant inquiries about employer-sponsored savings and retirement plans.
• Assist clients with transactions (withdrawals, deposits, rollovers).
• Provide general information about the organization.
• Refer clients to specialists when needed.
• Receive, understand, resolve complaints, and offer solutions.
• Provide support and guidance while adhering to internal policies.
• Maintain strong client relationships through follow-up.
• Identify and suggest improvements to enhance services.
• Adhere to information security policy to protect data.

Conocimientos

English & French

Attention to detail

Team player

Time management

Customer focus

Proactivity

Interpersonal skills

Analytical thinking

Confidentiality

Punctuality

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Genesys Cloud CX

Descripción del empleo

New Era Technology is seeking a part-time, permanent Customer Service Representative to support inbound service for group savings and retirement plans. This remote role offers flexible scheduling (up to 37.5 hours per week) with competitive compensation and paid training.

You will respond to inquiries, process transactions, and provide guidance while maintaining data confidentiality and strong client relationships.