Remote Customer Service & Receptionist — Flexible Hours

Wiggli; Ashland (NE); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certi­f

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

Inclusive, Safe, and Supportive Work環境

Job summary

Wiggli is seeking a friendly, motivated Customer Service Representative to join our fully remote team from home. You will be the first point of contact for clients, handling inquiries, scheduling, and guiding customers through solutions with comprehensive training and ongoing support.

Ideal candidates have excellent communication, problem-solving skills, and the ability to work independently in a virtual workspace.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Tech-savvy with a willingness to learn new software.
• Reliable, self-motivated, and capable of managing time effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve technical issues, guiding customers through solutions.
• Maintain accurate records of customer interactions and issue resolutions.
• Assist customers with account management, billing, and product questions.
• Support team members with remote administrative tasks as needed.
• Follow confidentiality and security protocols to protect sensitive information.
• Develop and optimize customer support workflows for efficiency.
• Analyze customer feedback to identify trends and improve service quality.
• Mentor and train new team members remotely.
• Coordinate with other departments to resolve complex issues.
• Assist in implementing remote work tools and best practices.

Skills

Excellent communication

Strong problem-solving

Tech-savvy

Reliable / self-motivated

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Zendesk

Freshdesk

Ticketing software

Communication tools

Job description

Wiggli is seeking a friendly, motivated Customer Service Representative to join our fully remote team from home. You will be the first point of contact for clients, handling inquiries, scheduling, and guiding customers through solutions with comprehensive training and ongoing support.

Ideal candidates have excellent communication, problem-solving skills, and the ability to work independently in a virtual workspace.