Remote Customer Service & Ops Coordinator

Kellermeyer Bergensons Services, LLC; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

Kellermeyer Bergensons Services, LLC is seeking a Customer Service Representative for a 100% remote role in the United States. The role focuses on delivering prompt, accurate service to customers and vendors while coordinating across departments.

Required 1–2 years in administrative procedures, HS diploma (Bachelor’s a plus), and strong Excel/MS Office skills. This position emphasizes communication, problem-solving, and meticulous record-keeping.

Qualifications

• Knowledge of customer service principles and practices.
• 1–2 years’ experience in administrative procedures.
• Demonstrated keyboarding skills of at least 40 wpm.

Responsibilities

• Create and manage Service Records, Service Orders, Case Records, IVR Management, Client Work Order systems and QA Calls.
• Communicate with customers and vendors via phone or email.
• Address inquiries and complaints promptly, triaging requests by urgency.
• Obtain and evaluate information to resolve inquiries and issues.
• Maintain detailed records of communications and actions.

Skills

Interpersonal skills

Equivalen t emotional intelligence

Stress management

Written communication

Oral communication

Data entry accuracy

Analytical thinking

Time management

Education

High School Diploma

Bachelor’s Degree (plus)

Tools

Microsoft Office

Excel

Job description

Kellermeyer Bergensons Services, LLC is seeking a Customer Service Representative for a 100% remote role in the United States. The role focuses on delivering prompt, accurate service to customers and vendors while coordinating across departments.

Required 1–2 years in administrative procedures, HS diploma (Bachelor’s a plus), and strong Excel/MS Office skills. This position emphasizes communication, problem-solving, and meticulous record-keeping.