Remote Customer Service Analyst II | Call Center Expert

Florida; Tallahassee (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) to handle inquiries related to driver licenses and motor vehicles in Tallahassee. You will resolve service requests with a customer-first mindset.

The role emphasizes accurate information delivery, teamwork, and continuous improvement of customer service; telework is eligible under policy, with Florida residency/training requirements noted.

Qualifications

• Experience handling customer inquiries via phone and online channels.
• Ability to resolve customer concerns with accuracy and courtesy.
• Strong computer and internet navigation skills.
• Typing speed of 30–40 words per minute.

Responsibilities

• Assess caller inquiries to resolve requests for service.
• Provide information on driver licenses and motor vehicle rules.
• Work as part of a team focused on improving customer service.
• Use computer applications and search engines to retrieve information.

Skills

Customer service experience

Active listening

Excellent communication

Typing 30-40 wpm

Calm under pressure

Job description

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) to handle inquiries related to driver licenses and motor vehicles in Tallahassee. You will resolve service requests with a customer-first mindset.

The role emphasizes accurate information delivery, teamwork, and continuous improvement of customer service; telework is eligible under policy, with Florida residency/training requirements noted.