Remote Customer Service Agent

Talentify.io; United States; Remote; Full time

Job summary

A leading company in Customer Service and Business Process Outsourcing is seeking entry-level candidates for a dynamic role. Responsibilities include handling customer inquiries and utilizing technology for account management. This position offers significant career growth opportunities, paid time off, and comprehensive health benefits for full-time employees. Ideal candidates will possess strong communication skills and thrive in a fast-paced environment.

Benefits

Paid Time Off

Comprehensive Health Benefits

Performance-Based Cash Bonuses

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound and outbound calls to resolve customer inquiries.
• Utilize advanced contact center technology for account management.
• Ensure first call resolution through effective problem-solving.

Skills

Communication

Organizational Skills

Problem-Solving

Education

High School Diploma

Tools

Microsoft Office Suite

Windows Operating System

Job description

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:
- Salary up to $16.10 per hour
- Paid time off and holidays to ensure work-life balance
- Opportunity for performance-based cash bonuses and prizes
- Comprehensive health benefits available after 90 days for full-time employees
- Significant career growth opportunities with a focus on internal promotions
- Casual dress code and engaging work environment

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to resolve customer inquiries and support issues
- Utilize advanced contact center technology for account management tasks
- Identify and apply sales skills to promote products and services
- Escalate customer dissatisfaction appropriately to ensure resolution
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service, tech support, or inside sales is a plus
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with changing circumstances
- Experience working in a team-oriented culture

#CustomerService #EntryLevelJobs #CareerGrowth #WorkFromHome #CompetitivePay

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