Remote Customer Service Advocate

Sharecare; Concord (NH); Remote; USD 22,000 - 33,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver superior customer service. CSR will use a computerized system to track calls, gather information and troubleshoot, while maintaining professional communication and accuracy.

The role focuses on routine calls, with occasional deviations from scripts. A remote, full-time arrangement supports collaboration with teammates to resolve issues and educate customers on

Qualifications

• High School Diploma required.
• Prior experience in a customerservice relatedfield preferred.
• Excellent communication skills.
• Ability to multitask across multiple systems and tasks.
• Strong knowledge of Microsoft Word & Outlook.
• Typing proficiency and internet navigation skills.
• Ability to work effectively in a team.
• Thrives in a fast-growing, changing environment.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Communication

Multi-tasking

Microsoft Word

Microsoft Outlook

Typing

Teamwork

Adaptability

Education

High School Diploma

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver superior customer service. CSR will use a computerized system to track calls, gather information and troubleshoot, while maintaining professional communication and accuracy.

The role focuses on routine calls, with occasional deviations from scripts. A remote, full-time arrangement supports collaboration with teammates to resolve issues and educate customers on