Remote Customer Service Advocate

Lensa; Cincinnati (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Customer Advocate where your role goes beyond just a job. You'll be the healthcare hero for many, guiding them through their medical journeys while utilizing your exceptional problem-solving skills and tech-savviness. This full-time position offers a supportive environment with comprehensive training, competitive pay, and benefits that reward your hard work. If you're passionate about making a difference and thrive in a fast-paced setting, this is the opportunity for you. Embrace the mission that matters and help others while growing in your career!

Benefits

Health Coverage

Dental Coverage

Vision Coverage

Performance Incentives

Longevity Increases

Qualifications

• At least a year of experience in insurance operations.
• Healthcare/insurance experience is a plus.

Responsibilities

• Assist 50-70 individuals daily with healthcare navigation.
• Provide solutions and support for various healthcare needs.

Skills

Customer Service Skills

Problem-Solving Skills

Multitasking Ability

Tech Savvy

Listening Skills

Education

High School Diploma

Bachelor's Degree

Tools

Web-Based Systems

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Disabled Veteran Solutions, is seeking professionals. Apply via Lensa today!

Cincinnati, OH, USA | Hourly | $17.00 per hour | Longevity increases and performance incentives so you're rewarded for being a rockstar! | Full Time

Health, Dental, Vision Coverage, and other employee benefits!

Ready for a Mission That Matters?

Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

• This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
• You'll need to be flexible and ready to work one of our 8-hour shifts between 8am and 8pm EST.
• Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons

• A keen ear for listening and a knack for finding solutions
• The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
• A passion for helping others and making their day better

Your Arsenal

• High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
• At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
• You're a tech whiz and can handle our MANY web-based systems like a boss
• You're all about the details and can keep track of everything

The Cherry on Top

• Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
• A background in social work, behavioral health, or anything else that shows you're all about helping others
• You're a customer service ninja with mad problem-solving skills

Why DVS?

• We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
• We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
• You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

A pre-employment drug screening and criminal background check are required prior to employment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting