Customer Service Advocate-Remote

SARL ARTILEC; San Jose (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Advocate to join their remote team. This entry-level position focuses on resolving inquiries and providing personalized support to members and providers. Ideal candidates will possess strong problem-solving and interpersonal skills, and be comfortable working in a fast-paced contact center environment. If you're looking to kickstart your career in customer service with a dynamic company that values quality and compliance, this opportunity is perfect for you. Enjoy the flexibility of remote work while making a real impact in the lives of customers.

Qualifications

• 0-2 years of Call Center/Customer Service experience required.
• Ability to multi-task and work independently from home.

Responsibilities

• Respond to member and provider inquiries accurately and timely.
• Resolve basic problems and maintain quality standards.

Skills

Problem solving

Critical thinking

Interpersonal skills

Multi-tasking

Education

High School Diploma or GED

Tools

Customer Relationship Management (CRM)

Microsoft computer applications

Job description

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DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Customer Service Advocate, $29/hour

Contract to hire, 1-year contract, Desired Start: 11/11/2024

Remote IL. 8-5 PM CST

Position Purpose

Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative.

Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high-paced contact center environment over the phone, via live chats, and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance. Performs other duties as assigned.
• Complies with all policies and standards.

Education Requirement

• High School Diploma or GED.

Experience Required

• 0-2 years Call Center/Customer Service experience.
• Problem solving and critical thinking skills.
• Ability to multi-task working independently from home free of distractions.
• Interpersonal skills.

Experience Preferred

• 2-year call center experience.
• 2 years claims experience.
• Medicaid Knowledge.
• Previous experience with Microsoft computer applications.
• Previous experience working remotely using multiple applications and screens.

Seniority level

• Entry level.

Employment type

• Contract.

Job function

• Other.

Industries

• Construction.

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