Remote Customer Service Advisor – Finance & SME Support

Jobicy

United States

Remote

USD 34,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Private Healthcare including dental

Worldwide travel insurance

Pension scheme

Learning and wellbeing budget

Therapy sessions

Dog friendly offices

Free drinks and snacks

Job summary

Capital on Tap in the UK is seeking a Customer Service Team member to support business owners by phone, email and live chat, providing friendly, professional assistance and taking ownership of each interaction from start to finish. You will resolve issues efficiently, listen carefully to understand concerns, and keep up to date with our products and policies to offer accurate guidance.

The role runs Monday to Friday, 5:30pm–2:00am UK time, delivering strong service and building lasting

Qualifications

Experience in customer service, ideally within financial services.
Strong verbal and written communication skills, clear and professional.
Proven ability to handle a high volume of requests with accuracy.

Responsibilities

Provide friendly, professional support to customers via phone, email and live chat.
Resolve issues efficiently with ownership from start to finish.
Listen carefully to understand concerns and deliver fair, practical solutions.
Keep up to date with products and policies to provide accurate guidance.
Proactively identify ways to improve the customer experience and FAQs.
Recognise customers who may need additional support and assist accordingly.