Hybrid Customer Experience Specialist - Training & Growth

Pencor Services, Inc.; Hawley (Wayne County); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to support customers by phone and at the retail counter. You will resolve billing and technical questions, promote self-service options, and match services to customer needs while maintaining a positive, helpful demeanor.

The role emphasizes clear communication, teamwork, and a passion for service. Training occurs at multiple locations, with full-time hours and a potential for overtime in a busy retail environment.

Qualifications

• High School Diploma or GED required.
• Residency in Pennsylvania required.
• Valid PA Driver's License and clean driving record.
• Previous Customer Service and/or Sales experience a plus.
• Strong computer skills including Microsoft Office and Outlook.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting and sales interactions.
• Troubleshoot and resolve technical problems and other account inquiries in a single customer interaction.
• Educate customers about features and benefits and promote self-service options.
• Right-fit products to customers via upgrades, self-installs, or swapping equipment.
• Ensure proper cash handling procedures with receipts and deposits.
• Act as product consultant, communicating features and benefits to customers; identify buying signals.
• Explain account information and focus on first interaction resolution.
• Resolve complaints with active listening and professionalism.
• Provide equipment boxes to customers (30lb).
• Inspect store appearance to keep it clean and stocked.
• Other duties as assigned.

Skills

Excellent Communications Skills

Strong Computer Skills

Bilingual Spanish

Team Player

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to support customers by phone and at the retail counter. You will resolve billing and technical questions, promote self-service options, and match services to customer needs while maintaining a positive, helpful demeanor.

The role emphasizes clear communication, teamwork, and a passion for service. Training occurs at multiple locations, with full-time hours and a potential for overtime in a busy retail environment.